Privacy Policy

Last updated: 6/27/2025

Introduction

Pleroma Works LLC ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our AI coherence detection platform and services.

Information We Collect

Personal Information

  • Email address (for account creation and communication)
  • Password (encrypted and stored securely)
  • Subscription tier and billing information
  • Usage statistics and platform interactions

Technical Information

  • IP address and browser information
  • Device type and operating system
  • API usage logs and error reports
  • Performance metrics and analytics data

AI Model Data

  • Model names and versions you test
  • Test results and coherence scores
  • Custom testing configurations
  • Analysis reports and recommendations

How We Use Your Information

Service Provision

  • Provide AI coherence detection and analysis services
  • Generate test reports and safety recommendations
  • Maintain your account and subscription
  • Process payments and billing

Platform Improvement

  • Analyze usage patterns to improve our algorithms
  • Develop new features and capabilities
  • Optimize platform performance and reliability
  • Conduct research on AI safety and coherence detection

Communication

  • Send service updates and security notifications
  • Provide customer support and technical assistance
  • Share relevant research findings and industry insights
  • Marketing communications (with your consent)

Data Security

Encryption and Protection

  • All data transmitted using TLS 1.3 encryption
  • Passwords hashed using bcrypt with salt
  • Database encryption at rest
  • Regular security audits and penetration testing

Access Controls

  • Role-based access to internal systems
  • Multi-factor authentication for employees
  • Audit logs for all data access
  • Regular access reviews and privilege updates

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share data only in these circumstances:

Service Providers

  • Cloud hosting providers (with data processing agreements)
  • Payment processors for billing and subscriptions
  • Analytics providers for platform improvement
  • Customer support tools and communication platforms

Legal Requirements

  • Compliance with valid legal requests
  • Protection of our rights and property
  • Prevention of fraud or security threats
  • Enforcement of our terms of service

Your Rights and Choices

Account Management

  • Access and update your personal information
  • Download your data and test results
  • Delete your account and associated data
  • Opt out of marketing communications

Data Portability

  • Export your test results in standard formats
  • API access to your historical data
  • Transfer data to other platforms

Data Retention

  • Account Data: Retained while your account is active
  • Test Results: Stored for 7 years for research and compliance
  • Analytics Data: Aggregated and anonymized after 2 years
  • Billing Records: Retained for 7 years per legal requirements

International Data Transfers

Your data may be processed in the United States and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses approved by data protection authorities
  • Privacy Shield certification where applicable
  • Adequacy decisions by relevant authorities

Cookies and Tracking

Essential Cookies

  • Authentication and session management
  • Security and fraud prevention
  • Platform functionality and preferences

Analytics Cookies

  • Usage statistics and performance monitoring
  • Feature adoption and user experience analysis
  • A/B testing and optimization

Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

  • Stripe: Payment processing and billing
  • Google Analytics: Usage analytics and insights
  • AWS: Cloud infrastructure and data storage
  • SendGrid: Email delivery and notifications

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to remove such information.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by email or through our platform. Your continued use of our services after such notification constitutes acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

  • Email: privacy@pleromaworks.com
  • Address: Pleroma Works LLC, Raleigh, NC, USA
  • Data Protection Officer: dpo@pleromaworks.com

For EU residents, you also have the right to lodge a complaint with your local data protection authority.